Privacy policy - Familjens Jurist i Sverige AB

Summary

• Our privacy policy describes how Familjens Jurist processes your personal data when you are a customer or when you visit our website or contact us in numerous ways.

• Familjens Jurist i Sverige AB, registration no. 556835–4566, is the controller of the processing activities unless our privacy policy states otherwise.

• We process personal data needed to offer you our products and services.

• We share your personal data with suppliers, partners and companies within the Fonus group in order to, for example, deliver the service you request.

• In connection with us sharing your personal data as above, certain data may be transferred to third countries.

• As a registered user, you always have certain rights in relation to our processing of your personal data.

• The information in our privacy policy may be updated continuously. You will always find the latest version on this page.

• If you have any questions about how we handle your personal data, please contact our Data Protection Officer at dataskyddsombud@familjensjurist.se.

You will find complete information about the processing of your personal data below.

Introduction

Who does the policy apply to?

Our privacy policy explains how Familjens Jurist processes your personal data when you contact us in numerous ways, for example as a customer of ours, when you visit our website or use one of our digital services without becoming a customer. Our privacy policy does not apply to how Familjens Jurist processes your personal data when you are employed by us or applying for a position with us.

Who is responsible for what?

Familjens Jurist i Sverige AB, org. no. 556835–4566, with address Magnus Ladulåsgatan 65, 118 27 Stockholm and postal address Box 4063, 102 61 Stockholm, phone no. 0771–77 10 70, is the controller of the personal data processing unless otherwise stated below.

Part of the Fonus Group

Familjens Jurist is part of the Fonus group, which, among other things, runs Sweden's nationwide funeral agency Fonus. Even though Familjens Jurist and Fonus are part of the same group, we are, as a starting point, an independent controller and responsible for our personal data processing.

Franchise offices

Familjens Jurist consists of law offices run by Familjens Jurist and through franchisees. When we refer to "Familjens Jurist" and "us" in our privacy policy, it also includes our franchise offices' personal data processing.

Other collaboration partners

Familjens Jurist exists in a network of related services from group companies and other partners. As a starting point, Familjens Jurist is responsible for the processing of your personal data as our customer. Sometimes we share your personal data with business partners, for example when you explicitly ask us to do so in order to take advantage of specific offers. In that case the relevant partner is responsible for your personal data in accordance with their policy.

We always enter into agreements for the sharing of your personal data with our partners and we never sell your personal data.

Contact details

Familjens Jurist has the address Magnus Ladulåsgatan 65, 118 27 Stockholm and postal address Box 4063, 102 61 Stockholm and telephone number 0771–771 070.

To monitor how we process personal data, we have appointed a Data Protection Officer who you can always contact with questions regarding the handling of your personal data by email to dataskyddsombud@familjensjurist.se.

You will find our various offices on the following page.

Personal data processed by Familjens Jurist

In this section, we describe which personal data we process.

Firstly, we divide the information into categories of personal data. Secondly, we divide the information based on where it comes from. We make these divisions so that our privacy policy can be easily understood.

Categories of personal data

Familjens Jurist processes several types of personal data about you, which we choose to categorize as follows:

• Identity information (for example first and last name and your personal identification number)

• Contact details (e.g., email address, telephone number and address)

• Payment information (for example, information about your bank and your account details)

• Case data (for example, information about ongoing and closed cases)

• Device information (e.g., IP address and browser settings)

• Work-related data (e.g., occupation and workplace)

• Information about next of kin (g. contact person or name of deceased estate owner)

• Sensitive personal data (for example, information about political exposure or information about wrongdoing in whistleblower cases)

From where we obtain personal data

Information you provide to us

When you contact Familjens Jurist in numerous ways, for example by subscribing to our newsletter or by booking an appointment with one of our lawyers, you will provide information to us directly. Exactly what information we receive depends on the context.

As an example, we will always request your name, personal identification number and contact details when you wish to book an appointment with one of our lawyers. In connection with the case/booked appointment, we will create a case linked to you where we continuously update what we do on your behalf.

Information we record about you

In addition to information that you actively give us, you also give us information in other ways, knowingly or unknowingly. For example, we use several types of tracking technology on our website and in some of our e-mails, mainly when we invite you to customer surveys, which aim to provide us with statistics and help us improve our services and our offer. You can find more information about how our website uses cookies and how to turn them off here.

Information we receive from other sources

We may obtain information about you from publicly available sources. For example, information is obtained from public registers (SPAR) to ensure we have the correct address information for you. We may also collect information about creditworthiness from credit rating agencies, banks, or information companies, in cases where it is necessary.

If required by law, we can carry out checks of applicable sanctions lists as well as lists of persons in a politically vulnerable position in accordance with the Swedish Anti-Money Laundry Act.

We may also process information about you and your case when you make a booking through one of our franchisees, or our partners, where they tell you on behalf of you as a customer that you want to be contacted by us.

Why do we process your personal data?

Personal data processing "depends on"

Familjens Jurist never processes more personal data about you than we need. What personal data we need about you and why depends on your situation. For example, the processing of your personal data will differ depending on whether you use our free services or purchase a contract from us. In the same way, your case data will depend on the type of case you have with us and what you want help with.

Our privacy policy applies to you who are customers, visit our website or use our digital services. In some cases, you will be covered by several treatments that, in whole or in part, overlap. For example, you can book an appointment with one of our lawyers directly via our website and then use our digital services. In these cases, you are both "customer" and "website visitor".

To create an overview of how we process your personal data for various purposes, we have created overview maps at the end of our privacy policy that describe purposes (why we process your data), legal basis (what right we have to process your personal data), storage time (how as long as we save your personal data) as well as categories of personal data and recipients of personal data.

For a precise picture of how we process your personal data, you are always welcome to contact Familjens Jurist's Data Protection Officer at dataskyddsombud@familjensjurist.se.

Purpose (why) and legal basis

Familjens Jurist processes your personal data for specific purposes. This means that we always define "why" we process your personal data. For each purpose, we have identified a legal basis.

The most common legal grounds for our personal data processing are:

• Agreement with you;

• Legal obligations incumbent on Familjens Jurist; and

• Familjens Jurist's legitimate interest.

In exceptional cases, for example to tell you about several of our services through our newsletter, we obtain your express consent to process your contact information for this purpose. In these cases, you can withdraw your consent at any time and then we will stop processing your personal data for marketing purposes.

For more information about why we process your personal data and what legal basis we rely on in each processing, we have produced overview maps at the end of our privacy policy.

You can also always contact our Data Protection Officer with questions at dataskyddsombud@familjensjurist.se.

Case management at Familjens Jurist

Familjens Jurist offers you the opportunity to order products or services, use our digital services, make inquiries, and book a personal meeting for legal advice. When you want to book an appointment and fill in a free text box in a form on one of our websites, the advisor uses the information for your appointment.

When we handle your case, we process your data that is necessary to be able to deliver the service you ordered, including quality assurance. We process your personal data that is necessary to fulfill agreements or to take measures before entering into agreements. If we need data from someone other than you who is a party to the contract, we process the data based on our legitimate interest in being able to provide the service we offer to you.

If it is necessary to be able to take care of your legal claims, we may also collect sensitive personal data such as health data, data on ethnic origin or sexual orientation.

If, within the framework of our service to you, we are to handle a payment or otherwise help with a financial transaction, we need to process information about your bank, your bank account and in some cases information about income and the origin of funds.

In addition to the information, you provide for us we may also collect technical information such as your IP address and technical information about the equipment used if this is required.

About digital meetings

In several matters, we offer you the opportunity to choose between meeting our representatives on site, or digitally. When you choose to meet us via a digital meeting, we rely on our common legitimate interest in providing a digital meeting format, regarding the personal data that Familjens Jurist processes about you in connection with the digital meeting. In other respects, the processing follows the process for case management at Familjens Jurist.

The possibility of digital meetings is particularly appreciated by our customers when it comes to probate matters (sw. bouppteckning) where there is a need for as many people as possible to be able to attend the administrative meeting (sw. förrättningsmöte). You can participate in an administrative meeting that takes place either physically on site at one of our offices, or digitally. Each co-owner of the deceased's estate has the option of choosing between physical participation and remote participation.

About controls of Conflict of Interests and the Swedish Anti-Money Laundering Act

We need to process your social security number or coordination number in order to carry out an identity check. This information is necessary to be able to identify you in a secure way.

We do peer reviews with the legitimate interest of avoiding a conflict of interest. A conflict of interest arises if we have previously helped a person or company with whom you now do not agree, for example in a dispute over money or an inheritance.

If required by law, we can also carry out checks of applicable sanctions lists as well as lists of persons in a politically vulnerable position in accordance with the Swedish Anti-Money Laundering Act. We do these checks against sanction lists to fulfill our legal obligations.

About our Digital services

Familjens Jurist provides digital services that enable you to draw up legal documents completely on your own. These are, for example, Bouppteckna.se, Legalite.se, Livspusslet.se and our do-it-yourself services.

In addition to the information, you provide yourself in the legal documents, we process your e-mail address, your name, and your telephone number for the purpose of providing the digital service, possibly booking an appointment with one of our lawyers and, when we have your consent to this, for marketing activities. Please note that you always have the right to withdraw your consent to receive advertising from us. You do this either by clicking "unregister me from mailing" at the bottom of the e-mail received from us or by contacting us or our Data Protection Officer at dataskyddsombud@familjensjurist.se.

We also need your social security number or coordination number to identify you securely when logging in to the digital services, for example through BankID.

About Legal Insurance

If you want to use insurance through your trade union that covers legal advice, we will process information about which trade union you belong to. We do this on behalf of the insurance company, which wants to check that the advice is covered by your insurance. This personal data processing is regulated by the insurance company's personal data policy.

After we have checked that you have insurance that covers our advice, we will process personal data about you to process your current matter in the manner described in our privacy policy. You can read more about the personal data processing that takes place in connection with the use of our digital services in the section above.

About our Whistleblower channel

Familjens Jurist has a reporting system to be able to receive information from you about possible irregularities in our business and to be able to follow up on these matters.

We process the information you report, which may be information about misconduct including criminal suspicion and/or sensitive personal data. Information about reported misconduct including criminal suspicions is necessary to fulfill our legal obligation in the Swedish Whistleblower Act and the Swedish Anti-Money Laundering Act. Sensitive personal data that is reported must prove a wrongdoing and is needed to establish legal claims.

If you choose to be anonymous, we ensure your anonymity through both technical and organizational measures. If you choose not to be anonymous, our system provider processes your personal data to be able to make an initial assessment of how the case should be taken further. All information reported that is not relevant will be deleted by the supplier.

When a reported matter has had to be followed up, the personal data in the matter is deleted no later than two (2) years after the end of the matter. Matters entered through the system, and which concern suspected violations of the money laundering regulations may be stored for a minimum of five (5) and a maximum of ten (10) years in accordance with the Swedish Anti-Money Laundering Act. Read more about whistleblowing here.

About customer satisfaction surveys

To monitor customer satisfaction with the services we have provided, we send out surveys by e-mail. In these surveys, you have, among other things, the opportunity to tell us how we can be better and whether you would recommend us to someone you know. It is completely voluntary for you to answer the survey and you can also unsubscribe from further mailings directly via a link in the mailing. We do this processing based on our legitimate interest in following up satisfaction with our services.

Additional purposes

Our privacy policy describes how and why we process your personal data through the section above and the concluding overview maps. If Familjens Jurist should nevertheless wish to use your personal data in any way that does not comply with this policy, we will inform you of such intended use before, or, at the latest, when we collect your data. In extremely exceptional cases, when we have not managed to inform you of such further use in connection with the collection of your data, we will inform you before we start using your personal data in such a way.

How we share your personal data

Categories of recipients

We only disclose your personal data to you or the parties who need it for various legal reasons. We never give out or share your data without a specific legal basis. Should you contact us for an insurance matter, we will, if necessary, pass on relevant information to your insurance company so that they can fulfill their obligations to you. Each organization we disclose information to is responsible for managing your personal data securely and in accordance with the law.

Below we have categorized the recipients with whom we share or may share your personal data into six (6) distinct categories. For more information about when we share your personal data with others, contact our Data Protection Officer at dataskyddsombud@familjensjurist.se

Agencies

Familjens Jurist may need to share some of your personal data with authorities such as the Swedish Social Insurance Agency and the Swedish Tax Agency. We do this when we are required by law to do so or when it is required to fulfill our contract with you.

Group companies

Sometimes Familjens Jurist needs to share your personal data with other companies within the Fonus Group. Personal data may be transferred between our various offices for the purpose of carrying out identity and background checks, exchanging information and knowledge and allocating resources.

Insurance company

Familjens Jurist has its own agreements with various insurance companies which mean that we need to share certain types of personal information about you and your treatment with us. In addition, we may need to share your personal data with your current insurance company in order for them to be able to fulfill their obligations towards you when, for example, applying for legal protection.

Banks

When our mission for you requires it, we will share your personal data with banks, for example the estate's bank or the bank that Familjens Jurist uses for our client funds. This then involves your identity information (your name and social security number), contact details, account information and information about our assignment for you.

Collaborative partner

In cases where we need, to fulfill our agreement with you, to share your personal data with a third party that does not process your personal data in accordance with our instructions, the third party is independently responsible for the processing of personal data. This applies, for example, to disclosure of your personal data to third parties who are not our personal data assistants, such as brokerage firms and auction houses.

Social Media

Familjens Jurist uses Facebook, LinkedIn, YouTube, and Instagram and when you contact us via these social media, these companies will receive your personal data. For the actual sharing of your data, we are joint controllers, but these actors are then themselves responsible for how they process your personal data after they have received it. This processing is regulated by the respective social media's own personal data policy

Service providers

Service providers are a category of recipients of personal data consisting of companies that will only process your personal data according to our instructions, so-called personal data processors. This category of recipients can be system suppliers, legal representatives and business consultants, and their processing of your personal data is regulated according to special agreements and this privacy policy.

Third country transfer

We strive to only process your personal data within the EU/EEA. When we need to share your personal data with recipients outside the EU/EEA, we ensure that it only happens to countries that are sufficiently secure (have an adequate level of protection) or that we take other appropriate protective measures. These appropriate safeguards include, among other things, that we use standard contracts approved by the European Commission (EU Commission Standard Contractual Clauses) and that we always analyze and evaluate the legislation of the recipient country. When we consider that the laws of the recipient country do not provide sufficient protection for your personal data, we take specific measures so that the protection of your data remains when it is transferred to the relevant country outside the EU/EEA.

For more information about our transfers and protective measures when transferring personal data to recipients outside the EU/EEA, you can contact our Data Protection Officer at dataskyddsombud@familjensjurist.se.

Your rights and freedoms

The GDPR (General Data Protection Regulation) grants you as an individual several different rights to your personal information. Familjens Jurist has routines in place so that you can exercise your rights. You also always have the right to complain about how we process your personal data to the Swedish Data Protection Authority (IMY). More general information about your data protection rights can be found on IMY's website together with the authority's contact details.

If you want to exercise your rights, or have questions about your rights in relation to Familjens Jurist, please contact our Data Protection Officer at dataskyddombud@familjensjurist.se

Right of access

You have the right to access your personal data.

Right to information

You have the right to receive information about how we process your personal data. We inform you through this privacy policy and by responding to questions from you.

Right to rectification

You have the right to have incorrect personal data corrected and the right to have incomplete data supplemented.

Right to object

For personal reasons, you have the right to object to Familjens Jurist processing of personal data based on a public interest, or one of our legitimate interests. In such a situation, the processing ceases unless there are compelling legitimate reasons that outweigh your interests or if the purpose of the processing is to establish, exercise or defend legal claims.

Object to direct marketing

Processing that takes place for direct marketing ends immediately if you object to such processing. Please note that you always have the right to withdraw your consent to receive advertising from us. You do this either by clicking "unsubscribe from mailings" at the bottom of the e-mail received from us or by contacting us or our Data Protection Officer.

When you object to direct marketing, we will save information on our internal blacklist to accommodate your request not to be contacted by us.

Object to profiling

As a registered user, you have the right not to be subject to automated decision-making that has legal consequences or similarly affects you to a significant degree. The right does not exist if it is necessary for the performance of a contract, permitted by Union law or national law applicable to us or is based on your consent.

Right to limitation of treatment

You have the right to demand that our processing of your personal data be limited if the data is processed incorrectly, for example is not correct, if the processing is illegal, if the data is no longer needed for the purposes. The right also applies pending an assessment of whether the alleged error exists.

Right to erasure (“the right to be forgotten”)

As a registered user, you have the right to have your personal data deleted by us to a certain extent. Please note that this does not apply to information that we need for the purpose of fulfilling legal obligations or to defend ourselves against legal claims, including information that you have been a customer of ours and your case with us.

Right to data portability

In some cases, you have the right to obtain information that you have provided to us and to have the information transferred to another personal data controller. The right applies when we process personal data automatically and with the support of your consent or based on an agreement.

Security and data storage

How long do we store your data

We save your personal data as long as necessary to fulfill the agreement with you and to fulfill legal requirements in, for example, the Swedish Accounting Act. This means that we save case data about performed funeral services for a maximum of seven (7) years.

Security Measures

It is important for us to protect the personal data about you that Familjens Jurist processes. Therefore, we have taken appropriate technical, organizational, and administrative security measures to ensure that your personal data is only processed correctly. This means, among other things, that we limit access to your personal data so that only those who need it have access to it.

Familjens Jurist tests and evaluates our security measures annually and in the event of any type of security incident to constantly assure us that your data enjoys the elevated level of protection it deserves.

Updates and changes

Fonus is constantly working to develop our business and our digital services. This means that we will also update this privacy policy on an ongoing basis when we plan to change how we use your personal data.

When we make major updates to how we process your personal data, for example for the purposes of the processing, we will specifically contact you about this before the processing begins.

Version number	Date of change	Description of change
2	2023-05-12	Added description on digital meetings

 

Overview maps

Below is a detailed description of each personal data processing activity. In particular, the purpose of the processing is described, which personal data is processed for the purpose, which legal basis exists for the processing, which external parties may have access to the personal data and how long the personal data is processed for the purpose.

Purpose: To provide Familjens Jurist's digital services

Categories of personal data

• Identity information
• Contact details
• Payment Information
• Case data which may include:
• Work-related data
• Information about relative
• Sensitive personal data
• Device information

Legal basis

Agreements. The sharing of your personal data with specified categories of recipients takes place when we are obliged by law or when you ask us to do so.

Categories of recipients

• Agencies
• Group companies
• Insurance company
• Service provider
• Banks
• Collaborative partner

Storage period

We save your personal data for a maximum of ten (10) years to defend ourselves against possible legal claims. We save probate cases for a maximum of five (5) years. Information that is not needed to provide Familjens Jurist's digital services is continuously deleted after relevant information has been entered into your case with us.

Purpose: To provide legal advice

Categories of personal data

• Identity information
• Contact details
• Payment Information
• Case data which may include:
• Work-related data
• Information about relative
• Sensitive personal data

Legal basis

Agreements. The sharing of your personal data with specified categories of recipients takes place when we are obliged by law or when you ask us to do so.

Categories of recipients

• Agencies
• Group companies
• Insurance company)
• Service provider
• Banks
• Collaborative partner

Storage period

We save your personal data for a maximum of ten (10) years to defend ourselves against possible legal claims. We save probate cases for a maximum of five (5) years. Data that is not needed to provide legal advice is continuously deleted after relevant information has been entered into your case with us.

Purpose: Fulfill legal requirements

Categories of personal data

• Identity information
• Contact details
• Payment Information
• Case data which may include:
• Work-related data
• Information about relative
• Sensitive personal data

Legal basis

Fulfill legal obligations incumbent on the Family Lawyer, for example according to the money laundering regulations and the Accounting Act.

Categories of recipients

• Service provider
• Agencies
• Group companies
• Banks

Storage period

We save your personal data for a maximum of ten (10) years to defend ourselves against possible legal claims. Personal data that Familjens Jurist must save according to current law, such as money laundering and accounting legislation, is normally saved for five (5) and seven (7) years, respectively.

Purpose: Respond to legal claims

Categories of personal data

• Identity information
• Contact details
• Payment Information
• Case data which may include:
• Work-related data
• Information about relative
• Sensitive personal data

Legal basis

Legitimate interest. It is in Familjens Jurist's legitimate interest to be able to defend us in the event of a dispute with you or another party.

Categories of recipients

• Service provider (e.g., Familjens Jurist's legal representative in a dispute)
• Agencies
• Insurance company (e.g., for Familjens Jurist's liability insurance)

Storage period

We save your personal data for a maximum of ten (10) years to defend ourselves against possible legal claims. Please note that this means that we do not use the data for incompatible purposes during this period.

Purpose: Security of our services and our website

Categories of personal data

• Device information
• Details of previous interaction with us

Legal basis

It is in the interests of Familjens Jurist to maintain the security of our services and our web pages.

Categories of recipients

• Group companies
• Service provider
• Authorities (for investigation of possible criminal activity)

Storage period

This processing takes place during the time you use a service. After that, Familjens Jurist saves visit and usage logs for a maximum of 30 days.

Purpose: Develop our business

Categories of personal data

• Payment Information
• Device information

Case data which may include:

• Work-related data
• Information about relative

Legal basis

It is in our legitimate interest to keep statistics and measure customer satisfaction about, for example, advice provided to develop our business and offer relevant products and services to you as a customer.

Categories of recipients

• Group companies

Storage period

The personal data is saved for a maximum of ten (10 years) to develop our business, for example by following your customer journey.

Purpose: Market our products

Categories of personal data

• Identity information
• Contact details
• Device information
• Case data (information on e.g., previously purchased products/services)

Legal basis

We obtain your consent to send you advertisements to the extent required by law. It constitutes a legitimate interest to market our additional related products to you as our customer.

Categories of recipients

• Social Media
• Service provider

Storage period

We save your personal data for marketing purposes until you unsubscribe from our e-mails, e.g., by clicking on the link at the bottom of the email, or for a maximum of two (2) years.

Purpose: Communication with you that is not covered by other purposes

Categories of personal data

• Identity information
• Contact details
• Other personal data that you provide to us in your communication with us

Legal basis

It is in Familjens Jurist's legitimate interest to be able to communicate with you, for example to provide you with relevant information.

Categories of recipients

• Service provider
• Group companies

Storage period

Information that we do not need to save for other reasons, for example to defend ourselves against possible legal claims, we delete on an ongoing basis. If no agreement is entered into between you and Familjens Jurist or if the data is not needed for the fulfillment of a legal requirement, the data is only saved if it is necessary to fulfill the respective purpose of our treatment (usually three (3) months).